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25 February 2019

Global technology provider Honeywell opens in Katowice

Honeywell (NYSE: HON) is opening a Customer Experience Excellence Center in Katowice, Poland. The new location will provide customer support and services for Honeywell’s customers across Europe. Honeywell expects to hire 100 people at the center throughout 2019. The company was supported by Polish Investment and Trade Agency throughout the entire investment process.
  • New Customer Experience Excellence Center in Katowice, Poland to provide world class customer support for Honeywell customers across Europe
  • The investment project was supported by PAIH

Honeywell’s combination of software, hardware and services include technologies for aircraft. The company has been present in Poland and across Central and Eastern Europe since the early 1990s. Currently, more than 8,000 employees are based in the region in roles such as sales, customer support, business administration, and supply chain functions as well as product development, production and engineering services. 

"This latest milestone in our continued growth in Poland reflects our commitment to get closer to our customers here and across Europe, operate locally, and meet the market’s requirements for world class customer support and services," said Ronald Binkofski, president Central and Eastern Europe, Honeywell. "For people looking for a new career challenge, Honeywell is a great place for them to consider. Our technologies are helping companies all over the world run smarter, and our people have the chance to learn about new industries and innovation every day. We are pleased to be bringing new career opportunities of this nature to the Katowice region, and look forward to establishing a presence in this exciting, dynamic part of the country".

The site will be a primary interface between Honeywell and its established European customer base with jobs including customer support representatives, customer support supervisors and customer support team coaches. Honeywell is seeking communicative, proactive candidates with a passion for highly innovative technology. The company wants people with a wide range of European language skills, including English, German, Dutch, Italian, and Norwegian, and at least one to two years’ customer support experience or backgrounds in centers of excellence across other functions such as finance and IT.

"For the last few years, Warsaw, Kraków and Wroc³aw have been dominant centres of the Polish Business Services Sector (BSS). However, the investors we have been cooperating with, are more and mroe aware of the opportunities related to other locations in Poland. The Honeywell investment in Katowice proves that thanks to the deep talent pool, Silesia is becoming one of the leading "addresses" for the BSS investors. Each such project intensifies healthy domestic and regional competition" - Jan Kamoji-Czapiński, head of PAIH Direct Investment Dep., points out.

Polish Investment and Trade Agency (PAIH) works to increase the inflow of investments to Poland and the outflow of Polish FDI. It also does it best to intensify the Polish exports. Supporting entrepreneurs, the Agency assists in overcoming administrative and legal procedures related to specific projects as well as helps to develop legal solutions, find a suitable location, reliable partners and suppliers.

Polish Investment and Trade Agency

Krucza St. 50

00-025 Warsaw

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